This policy applies to all pre-order, back-ordered, and made-to-order items purchased on this website. Please read it before you complete your order. Checking the acknowledgment box on the product page confirms you agree to these terms, and that acknowledgment gets recorded on your order.
Contact Us First. We'll Fix It.
If anything about your order is wrong, late, or unclear, email sales@sbxperformance.com before you do anything else. We answer every message and we respond within 2 business days. Almost every problem gets solved in one email. Opening a dispute with your bank instead of contacting us doesn't get your part faster and doesn't get you a faster refund. It just adds weeks. We're a small shop and we're reachable. Use that.
Pre-Order and Back-Order Items
A lot of the high-performance parts we carry are made to order or ship directly from the manufacturer. Items marked as pre-order or back order are not in stock at the time of purchase. Placing an order reserves your unit in the production or fulfillment queue. It doesn't mean the item ships immediately. Orders get fulfilled strictly in the order they come in.
Build Times and Lead Times
Where a build time or lead time is stated on a product page, that's the window we're committing to, measured from the date your order is placed.
SBX house-built parts (downpipes, titanium hardware, and other items we manufacture ourselves) are hand-built one unit at a time in small batches in the USA. The current stated build time for the SBX FL5 / DE5 / FK8 downpipes is 12 to 16 weeks from the date of order. Check the individual product page for the current figure. That number always takes precedence over this page.
Third-party and manufacturer-shipped parts depend on that manufacturer's production and restock schedule, which is outside our direct control. Where we quote a window for those items it's our best estimate based on what the manufacturer tells us, and we pass along updates as we get them.
If We're Going to Miss the Stated Window
This is the important part, and we want it in writing.
If your order is going to run past the stated build or lead time, we'll contact you before that date and give you a choice:
- Consent to the delay and keep your spot in the queue, with a revised date, or
- Cancel for a full refund of everything you paid.
If we can't reach you, or you don't consent to the new date, we refund you in full. That's your right under the U.S. Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule (16 CFR Part 435), and we honor it without argument and without restocking or cancellation fees. You should never need to involve your bank to get a late order resolved.
We also send progress updates while your unit is in the queue, so you aren't left guessing.
Special Made-to-Order Items (SBX Downpipes and Other House-Built Parts)
Applies to orders placed on or after October 24, 2026. Orders placed before that date keep the cancellation terms that were shown when they were placed.
SBX house-built parts, including our FL5 / DE5 / FK8 downpipes, are special made-to-order items. Your part is built specifically for your order, and materials, catalyst, hardware and labor get committed to your unit as soon as your order is placed.
- Once you order, you're locked in. Placing your order is a commitment to purchase.
- Cancelling before your part ships: if you ask to cancel, you'll be refunded what you've paid minus a 10% cancellation fee, calculated on the full purchase price of the part. This fee is a reasonable estimate of the costs we've already committed to your build (materials, catalyst, labor, and payment processing fees we can't recover), not a penalty.
- 50% down orders: the 10% fee comes out of your deposit, and the rest of the deposit is refunded. Example: on a $1,579.99 downpipe with a $790 deposit, the fee is $158 and $632 is refunded.
- After your part ships: the order can't be cancelled. It can only be returned under our Return Policy (approved RMA required, 20% restocking fee, part must be unused and uninstalled).
- If we miss the stated build time, the full-refund option above applies and no fee is charged.
Other Order Changes and Cancellations
Pre-order and back-order items (not made to order). Customer-requested cancellations are subject to a 3% cancellation fee, deducted from the refund, from the moment payment is processed. Cancellation requests aren't guaranteed once an order has entered processing or been submitted to the manufacturer.
Manufacturer special orders (items marked "Special order - no cancellations," such as PracWorks) are made to order by the manufacturer and can't be cancelled or refunded once ordered, as stated on the product page.
To request a cancellation, email sales@sbxperformance.com with your order number.
No cancellation fee of any kind applies when SBX Performance can't fulfill the order, the product was incorrectly represented as available, the cancellation resulted from an error by SBX Performance, SBX Performance voluntarily cancels because of a supplier or fulfillment issue, or we've exceeded the stated build or lead time as described above.
Refunds
Where a refund is issued, it goes back to the original payment method, and we issue it within 7 business days of agreeing to it. Cancellation fees are deducted only where they apply, as disclosed above, and as permitted by law. Items that have shipped are subject to our standard returns process. Opened, installed, or used parts may not be eligible for return. Electronic and tuning products and other non-returnable items are excluded from returns once delivered or activated.
What You're Agreeing To
By checking the acknowledgment box on the product page and completing your order, you confirm that you've read this policy and that you understand:
- the item isn't in stock and is built or sourced to order,
- the stated build or lead time on the product page, and that your order will take that long,
- that orders get fulfilled in the order they come in,
- for special made-to-order items: that you're committed once you order, that cancelling before shipment costs 10% of the full purchase price, and that you can't cancel after shipment,
- for other pre-order and back-order items: that customer-requested cancellations are subject to a 3% cancellation fee,
- that if we exceed the stated window you'll be offered the choice to wait or take a full refund,
- and that you'll contact us before escalating any issue elsewhere.
Your acknowledgment is recorded against your order number and time-stamped at the moment of purchase.
Questions
If you have questions about a pre-order, a build time, or this policy, contact us at sales@sbxperformance.com before you place your order. We'd much rather answer a question up front than have you waiting on something you didn't expect to wait for.