Return Eligibility

• Return requests must be submitted within 30 days of confirmed delivery.
• An approved RMA (Return Merchandise Authorization) is required before anything is sent back.
• Items must be unused, uninstalled, unmodified, and returned in original packaging with all included hardware, accessories, and documentation.
• Returns sent without an approved RMA may be refused or rejected.
• Return shipping is the customer’s responsibility unless the return is due to confirmed SBX Performance error or a verified defect.

Refunds, Shipping & Restocking Fees

If a return is approved, the refund amount will be reduced by any applicable restocking fee, original shipping charges, return shipping costs, supplier return charges, and any other non-recoverable fees.

By completing a purchase, the customer acknowledges and agrees that shipping charges are non-refundable and that approved returns may be subject to a restocking fee of up to 20%.

Non-Returnable & Final Sale Items

• Special Order, Direct-Ship, and Made-to-Order items once submitted to the supplier.
• Select brand products, including but not limited to J's Racing, Fujitsubo, Infinity Design, Axis Parts, Airtec, Hondata, and other premium or supplier-restricted brands. 
• Opened, installed, used, test-fitted, altered, or modified items.
• Clearance, overstock, closeout, or open-box items.
• Gift cards.
• Hazardous materials, including flammable liquids, gases, and similar restricted items.
• International orders unless otherwise required by law.
• Returns sent back without an approved RMA.
• Navidium Shipping Protection fees under any circumstance.

Kits & Product Bundles

Complete kits, bundled products, and package deals must be returned in full. Partial returns from bundles or kits are not accepted.

Damaged, Defective, or Incorrect Items

Claims submitted after 48 hours may be denied. If an issue is covered under manufacturer warranty, SBX Performance may assist with the claim process, but final approval and claim timelines are determined solely by the manufacturer.

Order Cancellations

• Approved cancellations may be subject to a 20% cancellation fee.
• Orders that have already shipped cannot be canceled.
• Special Order, Made-to-Order, or supplier-submitted items may be final sale once processing begins.
• Navidium Shipping Protection fees are non-refundable if an order is canceled.

How We Fulfill Orders

Delivery dates are estimates only and are not guaranteed. Delays caused by manufacturers, carriers, weather, customs, supply chain issues, or other factors outside our control do not qualify for refunds of shipping charges.

Common direct-ship brands may include:

Domestic Shipping Rates (United States)

Exclusions may apply for freight, oversized items, direct-ship brands, Hawaii, Puerto Rico, and international orders.

Freight Shipping Estimates (U.S. Only)

Local Pickup

Local pickup is available by appointment only in the Poughkeepsie, NY 12603 area. Contact us in advance to schedule pickup.

International Shipping

• We ship to many countries worldwide.
• International shipping charges are paid by the customer and do not qualify for free shipping promotions.
• All duties, tariffs, VAT, brokerage fees, import taxes, and customs charges are the customer’s sole responsibility.
• International transit times may be delayed by customs inspections or carrier processing.
• Canadian customers should email sales@sbxperformance.com for a shipping quote before checkout.

Hawaii & Puerto Rico

Additional shipping charges may apply and may not be calculated accurately at checkout. If an adjustment is required, we will contact you before shipment for approval.

Tariff Policy Update — Effective 1/25/2026

• Orders placed on or after 1/25/2026 may have applicable tariffs calculated and added at checkout when available.
• Orders placed before 1/25/2026 remain the customer’s responsibility for any tariffs or import-related charges assessed during transit or delivery.

Refused Shipments

If a shipment is refused due to unpaid customs fees, import charges, or duties and is returned to SBX Performance or the supplier, any refund may be reduced by shipping charges, handling fees, return fees, supplier penalties, and other non-recoverable costs.

Backorders and production delays are common in the automotive performance industry, especially with platform-specific and limited-production parts.

• Estimated lead times are provided by manufacturers and may change without notice.
• SBX Performance does not guarantee supplier or manufacturer ETAs.
• If an item is backordered, we will provide the best available estimate when possible.
• Special Order and Made-to-Order items may not be cancelable, returnable, or refundable once submitted to the supplier.

Carrier-Confirmed Deliveries

Tracking information is provided for all orders when available. A carrier delivery scan, timestamp, GPS confirmation, or equivalent proof from the carrier constitutes valid proof of delivery to the shipping address entered at checkout.

SBX Performance is not responsible for packages marked delivered by the carrier but later reported missing. Customers should contact the carrier, Navidium if protected, and local authorities where appropriate.

SBX Performance offers optional Shipping Protection powered by Navidium at checkout. This protection is offered by a third-party provider and must be actively selected by the customer.

• The customer is solely responsible for ensuring legal use and compliance with all local, state, and federal emissions regulations.
• SBX Performance makes no representation regarding emissions legality unless explicitly stated on the product page.
• SBX Performance is not liable for misuse, emissions violations, or legal consequences arising from improper installation or use.
• By purchasing, the customer acknowledges and accepts all applicable off-road use and emissions compliance responsibility.