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TERMS OF SERVICE

SBX Performance — Terms & Conditions
SBX Performance
Driven by Passion. Delivered with Precision.
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Terms & Conditions

By checking the box at checkout and completing a purchase on sbxperformance.com, you acknowledge that you have read, understood, and agree to these Terms & Conditions in full, including all policies relating to product use, fitment, shipping, proof of delivery, cancellations, returns, chargebacks, and Shipping Protection.

1

Performance Products Disclaimer

Products sold by SBX Performance are aftermarket performance components. Installation and use may affect vehicle reliability, drivability, emissions compliance, manufacturer warranties, and long-term component life. Professional installation and, where applicable, proper ECU calibration are strongly recommended.

Limitation of Liability

SBX Performance shall not be liable for damages, failures, drivability concerns, emissions violations, mechanical issues, or any other consequences resulting from:

  • Improper installation, tuning, calibration, or setup
  • Misuse, abuse, negligent operation, or racing use
  • Operation outside manufacturer specifications or intended use
  • Use of incompatible parts, modifications, or supporting components
Purchaser Assumes All Risk By completing a purchase, the customer assumes all risk and responsibility associated with the installation, tuning, and use of performance products sold by SBX Performance.
2

Off-Road / Motorsport Use Only

Many products sold by SBX Performance are intended for off-road, racing, or competition use only unless explicitly stated otherwise. Certain products, including but not limited to catless downpipes, race exhaust components, ECU tuning devices, and emissions-related modifications, may not be legal for use on public roads.

Customer Responsibility

  • You are solely responsible for ensuring compliance with all applicable local, state, federal, and international laws
  • SBX Performance does not guarantee street legality unless explicitly stated on the product listing
  • SBX Performance is not responsible for inspection failures, emissions violations, citations, fines, or any legal consequences
3

California Proposition 65 & Emissions Compliance

California Residents Certain products may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm. Products that are not CARB-certified are not legal for use on pollution-controlled vehicles in California and may be intended for off-road or racing use only.

The purchaser assumes full responsibility for compliance with all emissions regulations, registration rules, and vehicle laws in their jurisdiction.

4

Shipping & Order Processing

SBX In-Stock Items Items stocked at the SBX Performance warehouse typically ship within 1–4 business days after payment processing. This timeframe is an estimate only and is not guaranteed.
Direct-Ship / Manufacturer Fulfillment Certain products ship directly from manufacturer or distributor warehouses and follow the supplier’s processing timelines, operating days, inventory status, and local time zone. Orders may appear as “unfulfilled” while awaiting supplier processing.

Direct-ship suppliers may include, but are not limited to:

Funk Motorsport
AIRTEC Motorsport
Infinity Design
PracWorks
MST Performance
AXIS Parts

Delivery Estimates

All shipping times, transit times, and delivery dates are estimates only and are not guaranteed. SBX Performance is not responsible for delays caused by manufacturers, suppliers, shipping carriers, customs, weather, peak seasons, inventory discrepancies, freight scheduling, address issues, or other events outside our control.

5

International Duties, Tariffs & Import Fees

Customer Responsibility All import duties, tariffs, VAT, customs clearance fees, brokerage charges, and other government-imposed costs are the sole responsibility of the customer and are not included in the purchase price unless explicitly stated at checkout.

Refused Shipments

If a shipment is refused due to unpaid customs duties, tariffs, taxes, or import fees and is returned to SBX Performance or the manufacturer, any refund may be reduced by shipping, return shipping, handling, supplier penalties, and other non-recoverable costs.

Gift Marking Policy SBX Performance will not mark packages as gifts or intentionally undervalue shipments. Requests to do so are illegal and will be denied without exception.
6

Order Accuracy & Fitment Responsibility

Customers are responsible for verifying all order details before completing a purchase, including shipping address, vehicle year, model, trim, transmission, engine configuration, product selection, compatibility, and fitment.

Customer Error Policy SBX Performance is not responsible for incorrectly placed orders, incompatible selections, or fitment issues resulting from customer error or incomplete vehicle information.
7

Backorders & Special Orders

  • Manufacturer estimated arrival times and lead times are estimates only and may change without notice
  • SBX Performance does not guarantee manufacturer or supplier ETAs
  • Products labeled Special Order, Direct-Ship, Made-to-Order, or Backordered may have extended lead times and may be final sale
  • Availability, restock schedules, and production timelines are controlled by the supplier or manufacturer
8

Order Cancellations

  • Cancellation requests are subject to a 20% cancellation or restocking fee
  • Once an order has been submitted to a supplier, packed, released to a warehouse, or transferred to a carrier, it may no longer be eligible for cancellation or modification
  • Special Order, Direct-Ship, and Made-to-Order products are final sale once submitted to the supplier
  • Shipping Protection fees are non-refundable if an order is canceled
Chargeback Notice Submitting a chargeback or payment dispute does not cancel an order and does not override these Terms & Conditions. Filing a dispute for a package with confirmed carrier delivery — instead of following the claim process in our policies — is considered illegitimate (“friendly fraud”). SBX Performance reserves the right to contest all chargebacks with order records, policy acknowledgements, tracking and delivery data, delivery photographs, signature records, supplier documentation, and other relevant evidence, and to recover its costs and refuse future service.
9

Returns & Refunds

Eligible items may be returned within 30 days of delivery with prior authorization. Items must be unused, uninstalled, unmodified, and returned in original packaging with all included hardware and documentation.

  • Approved returns may be subject to a restocking fee of up to 20%
  • Customers are responsible for return shipping unless the return is due to SBX Performance error or a verified defect
  • Original outbound shipping costs are non-refundable unless required by law or due to SBX Performance error
  • Refunds apply to the product price only, less applicable fees and non-recoverable charges
  • Shipping Protection fees are non-refundable under all circumstances
Returns Require Prior Authorization Contact sales@sbxperformance.com before returning any item. Returns sent without authorization may be refused or rejected.
10

Proof of Delivery & Shipping Protection

Proof of Delivery & Transfer of Risk

The carrier’s tracking record is the controlling record of delivery for every order. A delivery scan, timestamp, GPS data, delivery photograph, or signature record from the carrier constitutes conclusive proof of delivery and order fulfillment to the address entered at checkout.

Confirmed Delivery Completes Your Order Once the carrier marks your package “Delivered” to the address entered at checkout — with or without a delivery photograph — SBX Performance has fulfilled your order in full and risk of loss has transferred to you. No refund, replacement, or store credit will be issued for any package reported missing after a confirmed delivery scan. A carrier delivery photograph showing the package at your address is, on its own, sufficient proof of delivery.
Your Responsibility It is the customer’s responsibility to enter a complete, accurate, and secure shipping address and to arrange safe receipt of the package. SBX Performance is not responsible for losses caused by an incorrect, incomplete, or unsecured delivery address, and reserves the right to require carrier signature confirmation on higher-value orders at no additional charge.

Shipping Protection with Navidium

SBX Performance offers optional Shipping Protection powered by Navidium at checkout. Shipping Protection is optional and must be actively selected or declined by the customer during checkout.

With Shipping Protection Shipping Protection may cover packages lost in transit, stolen after confirmed delivery, or damaged during shipping — subject to Navidium’s terms, the documentation requirements in this policy (including a police report for any stolen-after-delivery claim), the approval process, and claim review standards.
Without Shipping Protection (Declined at Checkout) If Shipping Protection is not selected at checkout, the customer acknowledges and agrees that SBX Performance is not liable for packages that are lost, stolen, damaged, delayed, or misdelivered after the shipment has been transferred to the carrier.

All risk of loss transfers to the customer upon carrier acceptance of the shipment.

Lost in Transit vs. Stolen After Delivery

Lost in Transit — No Delivery Scan If tracking never reached “Delivered,” the package is treated as lost in transit. If Shipping Protection was purchased, file a Navidium claim; if declined, the claim must be pursued directly with the carrier. A police report is not required for a package that was never delivered.
Stolen After Delivery — Police Report Mandatory If a package shows a confirmed carrier delivery scan and/or delivery photograph but is reported stolen, an official police report is mandatory. No claim — including any Shipping Protection claim — will be reviewed, refunded, or replaced without all of the following:

• An official police report with a case / report number, agency name, and date filed;
• A report identifying a delivery address that matches the order; and
• A signed statement attesting the package was not received and has not been recovered.

Filing a false police report or false claim of non-receipt is a crime. SBX Performance reserves the right to deny any claim and to report fraudulent claims to law enforcement and the card network.

Examples of Customer-Assumed Shipping Risk

  • Packages marked delivered but reported missing
  • Packages stolen after delivery (subject to the police-report requirement above)
  • Damage occurring during transit (report within 48 hours with photos)
  • Carrier delays, routing issues, or misdelivery
  • Claims denied by the carrier or third-party protection provider
  • Shipping Protection fees are non-refundable under all circumstances including cancellations, returns, refusals, exchanges, and disputes
  • Navidium independently reviews and processes all Shipping Protection claims
  • Stolen-after-delivery claims require an official police report with a case number; a carrier delivery photo showing the package at the address is grounds to deny a “not received” claim
  • Claims may be denied if documentation is insufficient, timelines are missed, or fraud is suspected
  • Customers who purchased Shipping Protection should use the Navidium Claims button on the website to submit claims directly
11

Pricing Policy

SBX Performance strives to maintain accurate pricing and inventory information. However, errors may occasionally occur. SBX Performance reserves the right to correct pricing errors, cancel affected orders, limit quantities, and issue refunds for unavailable or incorrectly listed items. Orders are not considered accepted until payment has been processed and the order has been confirmed and/or shipped.

12

Privacy & Payment Security

  • Customer information is used solely to process orders, provide customer service, and improve the shopping experience
  • SBX Performance does not sell customer data to third parties
  • Payment information is securely processed through third-party payment providers and is never stored directly by SBX Performance
13

Agreement to Terms

By placing an order, you confirm that you have read, understood, and agreed to all terms listed in this document. These Terms & Conditions supplement SBX Performance’s Shipping Policy, Return & Refund Policy, and Privacy Policy. Use of this website and purchase of any product constitutes full acceptance of these policies.

Customer Acknowledgement

By checking the box at checkout, I acknowledge and agree that:

  • I have read and accepted the SBX Performance Terms & Conditions in full
  • Shipping and delivery timelines are estimates only and are not guaranteed
  • Special Order, Direct-Ship, Backordered, and Made-to-Order items may be final sale and may not be cancelable once submitted to the supplier
  • Returns may be subject to restocking fees, non-refundable original shipping charges, and other non-recoverable costs
  • I am responsible for verifying fitment, compatibility, address accuracy, and order details before completing my purchase
  • If my package is confirmed delivered by the carrier — by scan and/or delivery photo — my order is fulfilled and I am not entitled to a refund, replacement, or credit for a package later reported missing
  • Any stolen-after-delivery claim requires an official police report with a case number; without it, no claim or protection payout will be issued
  • If I decline Shipping Protection, I accept full responsibility for any package lost, stolen, damaged, delayed, or misdelivered after it is transferred to the carrier
  • All risk of loss transfers to me once the carrier accepts the shipment
  • Filing a chargeback on a package with confirmed carrier delivery is friendly fraud and will be contested with full delivery evidence

I understand that SBX Performance will not be held liable for shipping-related issues after carrier delivery, and after carrier acceptance if Shipping Protection is declined.

Questions About These Terms? Contact us before placing your order if you need clarification.
sales@sbxperformance.com
SBX Performance LLC · Poughkeepsie, NY · sbxperformance.com