WARRANTY & SHIPPING PROTECTION

📦 Shipping Protection & Warranty Policy – SBX Performance

🚚 Shipping Protection

At SBX Performance, we understand that shipping issues such as lost, stolen, or damaged packages can occur, even with the most reliable carriers. To provide additional peace of mind, we offer optional Shipping Protection at checkout.

✅ What Shipping Protection Covers:

  • Lost packages

  • Stolen deliveries

  • Items damaged in transit

When you add Shipping Protection to your order, we’ll work with the shipping carrier to investigate and promptly replace the affected item(s) if your claim is approved. Our goal is to resolve all claims within 3–6 weeks, keeping you updated every step of the way.

🔐 Opting Out of Shipping Protection

Shipping Protection is completely optional, but if you choose not to purchase it at checkout, SBX Performance is not responsible for any lost, stolen, or damaged packages once they leave our facility. In such cases, the customer assumes full responsibility for filing a claim directly with the carrier.

📦 If Your Package Is Marked Delivered But Not Received

Before reaching out to us:

  • Check around the delivery location (porch, garage, mailbox, etc.)

  • Ask household members or neighbors

If your package is still missing, contact us at sales@sbxperformance.com. In some cases, a police report may be required to process a claim for a missing or stolen delivery.

🔁 Resolution Process

  • Approved claims will be fulfilled with replacement items only.

  • Refunds are not issued for lost or damaged goods under Shipping Protection.

  • Replacement shipping is included at no cost.

If you have questions about Shipping Protection, our team is here to help!

🛡️ Product Warranty Coverage

All products sold by SBX Performance are protected by the original manufacturer’s warranty, which varies depending on the brand.

Our Role in Warranty Support

  • We are happy to assist with warranty claim processing and communicate with the manufacturer on your behalf.

  • We’ll support you through each step of the process and help submit any required information.

Please Note:

  • All final warranty decisions are made by the manufacturer.

  • Some manufacturers may require you to contact them directly.

To initiate a warranty claim, please email support@sbxperformance.com with your order details, a description of the issue, and photos if applicable.

We’ve got your back every step of the way.

SBX Performance – Delivering Confidence, Backed by Integrity.