Do you offer free shipping?
Yes, within the lower 48 states. Orders of $299 or more ship free by standard ground when the order qualifies (see free shipping exclusions). Smaller orders pay a flat rate based on the total weight of the order, starting at $15.99. SBX-built downpipes ship to the lower 48 states with no shipping charge at any order total (not to California). Orders shipping to Alaska, Hawaii, Puerto Rico and U.S. territories pay a separate rate starting at $65, and if the actual shipping cost is higher we'll send a separate invoice for the difference before the order ships. Oversized, freight and direct-ship items may have their own rates, shown at checkout. See our Shipping Policy for the full rate table.
Do you offer military, first responder, teacher or student discounts?
Yes, through ID.me: Military 6%, First Responders 6%, Nurses and Medical Providers 5% (these require a $100 minimum purchase), Teachers 5%, and Students 3%. One use per verified customer. The discount applies to eligible brands only; brands with minimum advertised pricing and non-discountable items are excluded, and it can't be combined with other promo codes. Verify with ID.me here.
How long until my order ships?
Most in-stock orders ship from New York within 1–4 business days after payment clears, and typical U.S. transit is 3–7 business days. Direct-ship and backordered items follow the supplier’s schedule. Made-to-order SBX parts ship when the build is finished; the build time is shown on the product page. All delivery dates are estimates.
Can I change my shipping address?
Contact us as soon as possible. We can usually update the address before the order ships, but address changes cannot be guaranteed once an order has been processed or sent to a supplier.
Can I cancel my order?
Cancellation requests are reviewed before the order ships or is sent to a supplier. Customer-requested cancellations after payment carry a 3% cancellation fee, which does not apply if we can’t fulfill the order or miss the stated build or lead time. Details are in our Shipping Policy and Back Order, Build Time & Refund Policy.
Do you ship to California?
We ship most products to California, but parts that affect emissions and do not have a CARB Executive Order (including SBX downpipes) cannot be sold or shipped to California addresses.
What if my package is lost or damaged?
Optional Shipping Protection is offered at checkout. Transit damage must be reported within 48 hours of delivery with photos of the item, packaging and label. If you declined Shipping Protection, claims for loss or damage in transit are made with the carrier. See our Shipping Policy.
Do you ship internationally?
We ship selected products internationally. International shipping is paid by the customer and does not qualify for free shipping. Duties, tariffs, VAT and import fees are the customer’s responsibility. Canadian customers can email us for a quote before ordering.
How do returns work?
See our Return & Refund Policy. To start a return, use our Start a Return page.
Still have a question?
Email sales@sbxperformance.com.