FREQUENTLY ASKED QUESTIONS

Welcome to our FAQ page, where we aim to address common queries that our valued customers may have before purchasing. We trust these FAQs have already provided insights into your questions. However, if you require further clarification or personalized assistance, please feel free to reach out to us.
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  • SHIPPING, RETURN & EXCHANGES
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NEED HELP?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 24 hours!

SHIPPING, RETURN & EXCHANGES

All items are subject to a handling period before they are dispatched. 99% of orders leave the warehouse within 1-3 days of payment. We will notify you by email when your items have been shipped. Most items should be received within 3-7 business days of your order date. This may be a little longer for international delivery. 

International shipping is available. Customers are responsible for any import fees.

* DELIVERY TIME= Processing Time + Shipping Time
* These shipping times are estimates, not guarantees but we always strive to get your order to you as soon as possible.

If you want the order to arrive in time, please order it at least 1-2 weeks before the moment you need it to arrive.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping. Please keep this in mind when receiving deliveries.
We are not offering free shipping currently. Shipping fees are calculated at checkout based on your location and the chosen shipping method.
Yes, you can change your address before the item is shipped by contacting us.
Yes, but some products cannot be shipped to international destinations so please submit a message to us from the Contact us page if you can't see your country listed at the checkout and would like to discuss international ordering options.
Yes, we have a hassle-free return policy. If you're not completely satisfied with your purchase, please contact us within our specified return period, and we'll guide you through the return process.
Depending on the problem, you will be fully or partially refunded. For more details, please visit our return policy.

All products sold by SBX Performance are backed by the original manufacturer’s warranty. Warranty terms vary depending on the brand.

We will do our best to assist you and help resolve any warranty claims. Our team is here to support you and will work alongside you throughout the process.

Please note:

• Warranty coverage and final decisions are made by the manufacturer.
• Some manufacturers may handle claims directly.

If you need help, contact us at [support@sbxperformance.com] — we’ve got your back!

ABOUT PRODUCTS

You can change the size of the item ordered by contacting us via Contact Us as long as it is not shipped.

ORDER & PAYMENT

Once your order ships, you will receive an email with tracking information and update tracking emails until your order has been delivered.
To add an item to your cart, select ADD TO CART on the product page. After you finish shopping, review all items in your shopping cart to verify the correct size, and quantity, and fitment. When you are ready to order, select the CHECKOUT button located in your shopping cart. Enter a Shipping Address. Select your method of PAYMENT.
We accept all major credit & debit cards, Shop Pay, Apple Pay, Google Pay, Affirm, and PayPal. You can choose the option that's most convenient for you during the checkout process.
Unable to find satisfactory answers ? Contact Support