Typical U.S. transit time after shipment is approximately 3–7 business days, but all delivery dates are estimates only and are not guaranteed.

Orders may remain marked as “unfulfilled” while the supplier prepares the shipment. Additional transit time, customs processing, and warehouse delays may apply.

Direct-ship suppliers may include, but are not limited to:

Backorders and extended production lead times are common in the performance automotive industry, especially for platform-specific, imported, or limited-production items.

• Estimated lead times are provided by the manufacturer or supplier and may change without notice.
• SBX Performance does not guarantee supplier ETAs, production timelines, or restock dates.
• If an item is backordered, we will provide the best available estimate when possible.
• Backorder updates depend on the supplier and may be limited.

Delays may occur due to:

Shipping charges are non-refundable due to carrier delay, supplier delay, or estimated delivery dates not being met.

• All cancellation and order change requests are subject to review and approval by SBX Performance.
• Orders must be confirmed as not yet shipped, not released to the warehouse, and not submitted to the supplier before cancellation can be approved.
• Orders already packed, released to a warehouse, submitted to a manufacturer, or transferred to a shipping carrier cannot be canceled.
• Address changes cannot be guaranteed after an order is placed.
• The customer is responsible for entering the correct shipping address at checkout.

Cancellation Fees

Approved cancellations may be subject to a 20% cancellation / restocking fee to cover non-recoverable costs, including payment processing charges, supplier penalties, administrative work, and handling.

These fees are not included in product pricing or standard shipping rates unless specifically shown during checkout. SBX Performance does not control customs decisions or import charges.

Refused Shipments

If a shipment is refused due to unpaid duties, taxes, customs charges, or brokerage fees and is returned to SBX Performance or the supplier, any refund may be reduced by outbound shipping, return shipping, handling fees, supplier penalties, and any other non-recoverable costs.

Free shipping exclusions may include oversized items, freight shipments, direct-ship brands, imported items, Hawaii, Puerto Rico, Alaska if applicable, and international orders.

Large, heavy, fragile, or oversized items such as exhaust systems, wheels, body panels, aero components, and other specialty parts may require freight or oversized-carrier service.

If a required freight or oversized shipping adjustment is declined, the order may be canceled and subject to applicable cancellation, payment processing, or supplier fees.

• International shipping charges are paid by the customer.
• International orders do not qualify for free shipping promotions unless explicitly stated.
• Transit times may vary significantly due to customs and local carrier processing.
• All duties, taxes, VAT, tariffs, and brokerage fees are the customer’s responsibility.
• Canadian customers should email sales@sbxperformance.com before checkout for an accurate quote when needed.

Shipping carriers often apply higher rates and surcharges to Hawaii and Puerto Rico. These charges may not always calculate accurately at checkout.

If a rate adjustment is required, SBX Performance will contact you for approval before shipment. If the adjustment is declined, the order may be canceled and subject to applicable non-recoverable fees.

• Special Order and Made-to-Order items may have extended lead times.
• These items may ship directly from the manufacturer or supplier.
• These items may be final sale once submitted for processing.
• Availability, production timing, and ETAs are controlled by the supplier.

The carrier’s tracking record is the controlling record of delivery for every order. Any one or more of the following constitutes conclusive proof of delivery to the address entered at checkout:

• A carrier delivery scan with date and time stamp
• Carrier GPS coordinates placing delivery at or near the shipping address
• A carrier-captured delivery photograph showing the package at the delivery location
• A carrier signature record, where signature confirmation was applied

SBX Performance may assist with documentation when possible, but we do not control carrier investigations and cannot guarantee claim outcomes. The two scenarios below are handled differently — please read both.

Lost in Transit — No Delivery Scan

If tracking never reached “Delivered” (lost, stuck, or mis-routed by the carrier), the package is treated as lost in transit.

Stolen After Delivery — Police Report Mandatory

If a package shows a confirmed carrier delivery scan and/or delivery photograph but is reported stolen (“porch piracy”), it is treated as theft after delivery.

Carrier-Confirmed Deliveries

Tracking numbers are provided for shipments when available. A delivery scan, timestamp, GPS confirmation, photo confirmation, or similar proof from the carrier constitutes valid proof of delivery to the shipping address entered at checkout (see Section 11).

SBX Performance is not responsible for packages confirmed as delivered by the carrier but later reported missing. Customers should contact the carrier, their local authorities, and Shipping Protection if purchased.

Damaged in Transit

Damage must be reported within 48 hours of delivery with clear photos of the item, packaging, and shipping label. Save all packaging until the claim is resolved; discarding packaging may void the claim.

SBX Performance offers optional Shipping Protection powered by Navidium at checkout for 3% of the order total. This protection is offered by a third-party provider and must be actively selected by the customer.

Shipping Protection is optional and must be actively selected at checkout. By declining Shipping Protection, the customer acknowledges and agrees that SBX Performance is not liable for any packages that are lost, stolen, damaged, or misdelivered after the shipment has been transferred to the carrier.

All risk of loss passes to the customer upon carrier acceptance of the shipment. Customers who decline Shipping Protection must file any claims directly with the shipping carrier.

By completing a purchase without Shipping Protection, the customer accepts full responsibility for any shipping-related issues that occur after dispatch, including but not limited to loss, theft, damage, or delivery errors.