Shipping policy
Processing and Delivery Time
All items have a handling period before they ship. 99% of orders leave within 1 to 3 business days of payment, and we’ll email you when your order ships. Most orders arrive within 3 to 7 business days of your order date. International orders can take longer.
Delivery time = processing time + shipping time. These are estimates, not guarantees, but we always work to get your parts to you as fast as possible.
Shipping Costs
Shipping is calculated at checkout based on your location and the shipping method you choose.
Standard rates and free shipping apply to the lower 48 states only. Orders of $299 and up ship free on our standard (cheapest) option. Faster shipping options are charged at their real rate but customer must email sales@sbxperformance.com to set that up.
Free Shipping Exclusions
Some items never qualify for free shipping:
● Wheels. Wheels are heavy, oversized boxes that ship directly from our distributors, so wheel orders always pay shipping, even when the order total qualifies for free shipping. Wheel shipping, including a handling fee, is calculated at checkout based on your location and the number of wheels. Wheel accessories like lug nuts, center caps and spacers still qualify.
● Special order and freight items. These have shipping added and don’t qualify for free shipping.
● Certain brands. Some brands, including Hondata and Acuity, ship at their own rate and are excluded from free shipping.
Hondata/Airtec/MST/Infinity Design/Axis Parts products are special order items. We order them for you once you check out, and they may ship directly from manufacturer. Orders cannot be canceled once they are placed. This does not apply if we cannot fulfill the order due to product being discontinued, the product was incorrectly represented as available, the cancellation results from our error, or we exceed the stated lead time.
If the real cost to ship an order is higher than what was charged at checkout, we may send you a separate invoice for the difference before it ships.
Alaska, Hawaii, Puerto Rico and U.S. Territories
These orders pay a separate rate at checkout, starting at $65.00. If shipping to your location costs more than what was charged, we’ll send you a separate invoice for the difference before your order ships.
Order Tracking
Once your order ships, you’ll get a confirmation email with a tracking number and a link to follow your shipment.
International Shipping
We ship internationally to selected countries. Rates and delivery times vary by destination.
Customs Fees and Import Duties
International orders ship duties unpaid. Any customs duties, taxes or brokerage fees are the customer’s responsibility and are collected by the carrier or your local customs office. Check with your local customs office for details before ordering.
Lost or Damaged Shipments
We aren’t liable for packages lost or damaged in transit. For damaged items, contact the shipping carrier to file a claim.
Questions
For any shipping questions, email us at sales@sbxperformance.com.
Customer Service Contact:
● For any questions regarding shipping, reach out to our customer service team at sales@sbxperformance.com