The Trailmax Raid is the benchmark for adventure tires, delivering exceptional performance both off- and on-road. The Raid's improved design and technical features provide excellent off-road traction and cornering grip in both wet and dry conditions, good chipping resistance, balanced handling, as well as road-tire stability and performance. An aggressive tread pattern that's inspired by the D908RR, has been optimized to reduce rolling noise and improve on-road performance, without sacrificing performance off-road.
- Dynamic Front Formula (DFF) design utilizes a balanced combination of section profile, carcass material properties and assembly to improve handling
- Jointless Belt Construction (JLB) in radial sizes eliminate belt overlap for smoother handling, minimized dynamic growth and reduced distortion
- Carcass Tension Control System (CTCS) uses variable tension across the width of carcass to increase contact patch
- Larger center blocks on rear aid with on-road ridiing and are built to handle high-output engines
- Tie bars linking blocks help rigidity of the tread, improving handling and stability
- Wet-focused compound with highly-dispersible, high surface area silica
SHIPPING
All items are subject to a handling period before they are dispatched. 99% of orders leave the warehouse within 1-3 days of payment. We will notify you by email when your items have been shipped. Most items should be received within 3-7 business days of your order date. This may be longer for international delivery.
* DELIVERY TIME= Processing Time + Shipping Time
* These shipping times are estimates, not guarantees but we always strive to get your order to you as soon as possible.
Shipping Costs:
● Shipping fees are calculated at checkout based on your location and the chosen shipping method.
Order Tracking:
● Once your order ships, you will receive a confirmation email with a tracking number and a link to monitor your shipment's status.
International Shipping:
● We ship internationally to selected countries. Rates and delivery times vary by destination.
Customs Fees and Import Duties:
● International orders may incur customs duties and taxes, which are the customer's responsibility. Please check with your local customs office for details.
Lost or Damaged Shipments:
● We are not liable for packages that are lost or damaged during shipping. For damaged items, please contact the shipping carrier to file a claim.
Customer Service Contact:
● For any questions regarding shipping, reach out to our customer service team at sales@sbxperformance.com
RETURN/REFUND POLICY
We have a 30-day return policy, which means you have 30 days of purchase your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
-Returns accepted within 30 days of purchase if the item is unused and in original packaging.
-Customer is responsible for return shipping unless the product is defective.
-Refunds processed within 5-7 business days after receiving the returned item.
To start a return, you can contact us at sales@sbxperformance.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@sbxperformance.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
We do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@sbxperformance.com.
